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Sandy Lane Surgery

Tel: 01889 572057

Patient charter

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the links below.

NHS England » You and your general practice – English

Online Service

If you have a routine query/ request you can contact the surgery by submitting an online form. These aim to be actioned within 24 hours between the hours of 8am and 6.30pm. For anything medically urgent please call the surgery on 01889572057


Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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