Information – Additional Information

Results Line

Please note that you can ring our Results Line for test results (blood, urine, x-ray etc) between 10.00am and 1.00pm every day. Telephone 01889 572057 (Option 2)

Evenings and Weekends – Extended Access

GP appointments are now available from 6.30 pm – to 8.00 pm on selected evenings during the week, in addition to appointments at the weekend.

If you need to see a Doctor outside these hours please ring NHS 111.

Emergency Dental Telephone Number: 01543 576210

Other Local NHS Services

You can contact NHS Direct for health advice, information or treatment.

Telephone: 111     Visit the web: www.nhsdirect.nhs.uk
Hard of hearing: 08456064647

If English is not your preferred language, you can choose to use a confidential translation service

Local Pharmacies

Your local pharmacist will be able to give you free health advice at any time – you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS Direct for details.

Phone Numbers

  • Armitage Chemist 01543 491650
  • Boots 01889 582061
  • Brereton 01889 575007
  • Lloyds Sandy Lane 01889 582257
  • Rugeley Pharmacy 01889 582054
  • Morrisons 01889 582471
  • Northwood 01889 578550

Accident and Emergency – 999

Whatever the day or time, if you or someone else experiences chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Private Work (Non-NHS Service Requests)

Doctors are increasingly asked to carry out private work for patients. Examples of private work are:

  • Personal Medical Attendants Reports for Insurance purposes
  • Fit to Travel forms/ certificates
  • Copies of Medical Records (Subject Access Request)
  • Private Sick notes – as requested by Employers in addition to the standard SPP sick notes (see below)
  • Holiday Cancellation Forms/ Letters
  • Fit to Exercise letters

Doctors levy a charge to the patient or requesting party for any private work and aim to undertake this work as soon as is possible, but time taken in doing this work is dependant on the individual doctor and circumstances of the request. Patients should expect to wait at least 2 weeks for private work to be completed.

Further advice on fees can be obtained from our Reception staff, or our Management Assistant, Stephanie O’Nion, on 01889 572058.

Download our current fees Fees from May 2019

GP Earnings

New Government Guidelines mean we have to let you know how much the GP’s in this practice earn on average.

We have 4 full and part time GP’s
Average GP earnings in the Financial Year 2021- 2022 was £81,360

Access to Patient Information – Please see ‘Privacy Notice’ in the main menu of this website.

Confidentiality

If you wish to speak to a member of staff in confidence please try to contact us via telephone or email in the first instance. If you have attended surgery in person please speak to a member of our Team; we will endeavour to agree to your request if at all possible.

You have the right to know as much about your medical condition as you want to know. We will not discuss your case with anyone not directly involved in your health care unless you wish us to and have given your consent first.

You are welcome to see your health records and discuss the contents with the doctor if you wish.

Confidentiality is paramount. There are strict measures in place at the practice and with the researchers to keep medical records confidential.

Zero tolerance

We strongly support the NHS policy on zero tolerance towards violence against health care workers. Anyone attending the surgery who abuses the GPs, staff or other patients (whether verbally, physically or in any other threatening manner), will risk removal from the practice list. In extreme cases we may contact the police to request removal of an offender from the practice premises.

Freedom of Information

The Practice complies with the principles of the Freedom of Information Act 2000 and as such updates the publication scheme document on at least an annual basis.

Summary Care Record

What is the Summary Care Record?

The NHS in England is using an electronic record called the Summary Care Record to support patient care. All the settings where you receive healthcare keep their own medical records about you.

These places can often only share information from your records by letter, fax or phone. At times, this can delay information sharing and this can affect decision making and slow down treatment.

About your Summary Care Record

Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced.

Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals and has prevented mistakes being made when patients are being cared for in an emergency or when their GP practice is closed.

Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly.

You may want to add other details about your care to your Summary Care Record. This will only happen if both you and your GP agree to do this. You should discuss your wishes with your GP practice.

Healthcare staff will have access to this information, so that they can provide safer care, whenever or wherever you need it, anywhere in England.

Who can see my Summary Care Record?

Healthcare staff who have access to your Summary Care Record:

  • need to be directly involved in caring for you
  • need to have an NHS Smartcard with a chip and passcode
  • will only see the information they need to do their job and
  • will have their details recorded every time they look at your record

Healthcare staff will ask for your permission every time they need to look at your Summary Care Record. If they cannot ask you (for example if you are unconscious or otherwise unable to communicate), healthcare staff may look at your record without asking you, because they consider that this is in your best interest.

If they have to do this, this decision will be recorded and checked to ensure that the access was appropriate.

What are my choices?

You can choose to have a Summary Care Record or you can choose to opt out.

If you choose to have a Summary Care Record and are registered with a GP practice, you do not need to do anything as a Summary Care Record is created for you.

If you choose to opt out of having a Summary Care Record and do not want a SCR, you need to let your GP practice know by filling in and returning an opt-out form (PDF, 245.9kB). If you are unsure if you have already opted out, you should talk to the staff at your GP practice. You can change your mind at any time by simply informing your GP practice and either filling in an opt-out form (PDF, 245.9kB) or asking your GP practice to create a Summary Care Record for you.

Children and the Summary Care Record

If you are the parent or guardian of a child under 16, you should make this information available to them and support the child to come to a decision as to whether to have a Summary Care Record or not.

If you believe that your child should opt-out of having a Summary Care Record, we strongly recommend that you discuss this with your child’s GP. This will allow your child’s GP to highlight the consequences of opting-out, prior to you finalising your decision.

Where can I get more information?

For more information about Summary Care Records you can


Quality and Outcomes Framework (QOF)

Measures, called indicators are agreed as part of the GP contract negotiations every year. These indicators have points attached that are given to GP practices based on how they are doing against these measures.

A new dashboard is created when the indicators change but in general they cover:

  • management of some of the most common chronic conditions, for example asthma and diabetes
  • management of major public health concerns, for example smoking and obesity
  • providing preventative services such as screening or blood pressure checks

https://digital.nhs.uk/data-and-information/data-tools-and-services/data-services/general-practice-data-hub/quality-outcomes-framework-qof