Alert: Access for Patients

· From 1st October 2025, online appointment requests are now available all day.

· Phone lines remain open for those who cannot use online services.

· Online access improves efficiency and helps prioritise urgent cases.

· The process is simple, secure, and accessible from home.

· You can use the Practice Website to submit an online accurx request, or you can do this via the NHS app.

· If you have any queries or need assistance please contact the surgery on 01889 572057, Option 1, to speak to a member of our Reception Team. Call NHS 111

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Sandy Lane Surgery

Tel: 01889 572057

Patient charter

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the links below.

NHS England » You and your general practice – English

Appointments
Information

Appointments<br>Information

Repeat
Prescriptions

Repeat <br>Prescriptions

New
Patients

New<br>Patients

Sick
/ Fit Notes

Sick <br>/ Fit Notes

Test
Results

Test<br>Results

Online
Services

Online<br>Services

Online Service

If you have a routine query/ request you can contact the surgery by submitting an online form. These aim to be actioned within 24 hours between the hours of 8am and 6.30pm. For anything medically urgent please call the surgery on 01889572057

Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

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Health A to Z
Medicines A to Z
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My Planned Care NHS

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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Online Access From 1st October 2025, you can submit an appointment request via our online service throughout our working day. […]

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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