Our new Telephone System goes live today!

6th August 20246th August 2024

Our new telephone system goes live today!

The only change which will affect patients is that you will be unable to use the old direct dial extensions to:

*Results Line

*Practice Secretaries Line

*Long Term Conditions Line

These departments are still available, during specified periods; but please ring the usual surgery number of 01889 572057, and select the option for the department you require.

*Results Line – between 10.00 am – 1.00 pm, Monday to Friday

*Practice Secretaries – between 10.00 am – 1.00 pm, Monday to Friday

*Long Term Conditions Line – Wednesdays and Thursdays, between 8.00 am and 4.00 pm.

Thank you

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Our new system will allow us to monitor and audit calls to a greater extent.

Calls to all lines are recorded, to protect our staff.

We have a Zero Tolerance approach to verbal abuse, and action will be taken against any person who swears, shouts at or threatens any member of our Team; either on the telephone or in person.

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