We want to improve our communication with our patients.

The NHS Accessible Information Standard

Our commitment to Patients

• We want to get better at communicating with our patients.  We want to make sure you can read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

• We want to know if you need information in braille, large print or easy read. 

• We want to know if you need a British Sign Language interpreter or advocate. 

• We want to know if we can support you to lip read or use a hearing aid or communication tool.

• Please tell the receptionist when you arrive for your next appointment or call us on 01384 277591 between 8:45am and 18:00pm. 

Ways we can help – just ask a receptionist

• We can offer you a longer appointment
• We can register you for access to online appointments and repeat medication
• Large font letters
• Text messages
• Special notes on your record by using ‘patient plan’
• We can book you an interpreter (please allow 7 working days for this)