The patient has the right to high quality care delivered by all practice members in a courteous and professional manner.
Care will be offered and taken with both parties in agreement with consideration to both the practice and the patient’s needs. Health professionals will address the needs of patients within the practice accessing other disciplines offered by the Health Authority where applicable.
The patient has the right to expect the practice to work to current Health Authority and national guidelines for healthcare, that staff will attend education and updates provided and that the practice will audit services regularly.
The patient will have access to all services discussed within this leaflet and others that may be available at any time. The patient will be responsible for maintaining a courteous manner towards the practice staff at all times.
Patients will try to attend appointments booked and advise of any cancellations as mentioned before. Patients will as much as possible support the health care professionals in their efforts to deliver care