We welcome feedback – both positive and negative – regarding Sandy Lane Surgery.
Constructive, negative feedback allows us to investigate concerns and to make improvements wherever possible.
There are several ways to provide feedback:-
Via NHS Choices:
https://www.nhs.uk/…/gp-surgery/sandy-lane-surgery/Y02354
By direct email to the Practice on [email protected].
By completing a Suggestion / Comments form; available from our Reception Team. Please add your contact details to the form should you require a response.
By taking part in the Family and Friends Test initiative:- (1) Via our website (please note that feedback provided via the Practice website is anonymous and we will be unable to provide a response. (2) By responding to a text message following your appointment. (3) By completing a form at the surgery (available from our Reception Desk).
By completing a Complaints Form (available on request). You will receive a response to formal complaints made using this method within 2 working days; we will then fully investigate your concerns, and endeavour to provide a written response within 28 working days. Should this not be possible within this timescale, we will inform you, and provide another prospective completion date.
Thank you.
