Although it is disappointing to receive complaints regarding our Service, we welcome every opportunity to investigate concerns raised by our patients.
This allows us the opportunity to review working practices, and to make changes where appropriate, to ensure that the Practice works as efficiently and safely as possible.
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If you need to raise concerns or a formal complaint regarding our Service, please choose one of the options below:
*write to: Charlotte Marshall, Practice Manager, HFPG-Sandy Lane Surgery, Sandy Lane Health Centre, Sandy Lane, Rugeley WS15 2LB
*Email: via [email protected].
*Pick up a Complaints form from our Reception Desk.
*Print the Complaints form at the bottom of this page.
Please include as much detail as possible.
All complaints are acknowledged within 2 working days; an investigation carried out, and a formal response provided within 28 working days, wherever possible.
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We also welcome positive feedback regarding our Service.
You are invited to provide feedback directly to the practice via email: [email protected], and/or via NHS Choices:https://www.nhs.uk/…/sandy-lane…/Y02354/leave-a-review
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment. .https://www.nhs.uk/…/about…/friends-and-family-test-fft/
Please note, that unless contact details are provided the practice will be unable to investigate and respond to any concerns raised via the Friends & Family Test Tool.
Thank you.
Complaints Form:
