Our call wait times have improved dramatically over the last few months.
To illustrate this, I have collated recent information, and I will continue to do this going forward.
Please share this information, as I understand that some patients still believe our wait times to be lengthy.
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Our staff will always treat you with respect; may we ask that you afford us the same courtesy 
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DATE TIME Wait time in Mins
18/12/2023 4.00PM 0
19/12/2023 4.00 PM 5
27/12/2023 9.38 AM 0
28/12/2023 10.34 am 0
29/12/2023 11.23 am 5
02/01/2023 8.47 am 0
10.28 am 3
12.30 pm 3
2.52 pm 3
10/01/2024 9.21 am Less than a minute
12.14 pm 3
11/01/2024 1.49 pm 0
2.25 pm Less than a minute
4.15 2
12/01/2024 3.37 0
15/01/2024 11.34 Less than a minute
13.13 7
2.55 1.5
16/01/2024 9.11 less than a minute
As a direct affect of abuse towards staff, particularly our receptionists, we have struggled to recruit to the Team, and to retain staff once recruited to the role.
We currently have a strong, friendly, hard-working team of receptionists. May I ask that you treat them with respect at all times.
