From 30 January 2024, the NHS App will show the mean (average) waiting time to patients referred into a speciality at NHS acute trusts.
This national rollout follows a successful trial period at Kingston Hospital NHS Foundation Trust, who worked with NHS England to monitor progress across the Trust’s telephony system, PALS service, and local GP community.
This will help patients understand how long they are likely to wait and manage the number of calls and visits into primary and secondary care.
